Présentation de l'alpaga

Why have I not received my order yet?

ADue to unforeseen circumstances, it is possoble that your order gets delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

How do I place a return/replacement request on Deal-e-way website?

A If you want to return/replace a product on Deal-e-way, please follow these steps: Create a return/replacement request online. You can replace the product bought on Deal-e-way within 7-days of delivery. Login to your Deal-e-way Account and go to MY ORDERS section. Select the item you wish to replace and click on the Return/Replace link against the order. Choose return/replacement option and fill in the required details. Once the return/replacement request is created, we will ensure that it is processed as soon as possoble."

How do I place a cancellation request on Deal-e-way website?

A If you wish to cancel your order, please follow these steps: Click on the Cancel link against your order in the MY ORDERS section in My Account. Choose cancellation option and fill in the required details. *Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy."

I paid cash on delivety, how would I get the refund?

A If you chose to pay Cash on Delivery, the refund will be credited either in the form on Deal-e-way Cash and/ or NEFT transfer to you bank account. For an NEFT transfer we would require the following details: Bank Name Account Holder Name Bank Account Number Branch Address IFSC Code."

How long will it take me to receive the refund for my return?

A We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Deal-e-way Cash that can be used for your future purchase on Deal-e-way website or can be in the form of a NEFT transfer to your bank account.

What should I do if I find my package opened or tampered with upon delivery?

A Deal-e-way believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return / Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.

If I receive a physically damaged product, can I get it replaced?

A Delivery is usually safe, but, if you receive a damaged product you can return / replace it. To avoid any hassle, go through the following steps: 0n delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.lf you are concerned, don't open the product yourself. Chat on the site .

I have placed my order. What next?

A sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail / SMS. You can then TRACK ORDER by logging into vour Deal-e-way Account's MY ORDERS section.

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