Présentation de l'alpaga
Why have I not received my order yet?
ADue to unforeseen circumstances, it is possoble that your order gets delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
How do I place a return/replacement request on Deal-e-way website?
A If you want to return/replace a product on Deal-e-way, please follow these steps:
How do I place a cancellation request on Deal-e-way website?
A If you wish to cancel your order, please follow these steps:
I paid cash on delivety, how would I get the refund?
A If you chose to pay Cash on Delivery, the refund will be credited either in the form on Deal-e-way Cash and/ or NEFT transfer to you bank account. For an NEFT transfer we would require the following details:
How long will it take me to receive the refund for my return?
A We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Deal-e-way Cash that can be used for your future purchase on Deal-e-way website or can be in the form of a NEFT transfer to your bank account.
What should I do if I find my package opened or tampered with upon delivery?
A Deal-e-way believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return / Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.
If I receive a physically damaged product, can I get it replaced?
A Delivery is usually safe, but, if you receive a damaged product you can return / replace it. To avoid any hassle, go through the following steps: 0n delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.lf you are concerned, don't open the product yourself. Chat on the site .
I have placed my order. What next?
A sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail / SMS. You can then TRACK ORDER by logging into vour Deal-e-way Account's MY ORDERS section.